Services
Creating meaningful products and services through open collaboration. To form a unique connection between business’ and their customers.
Business Innovation
Designing more effective processes to increase business impact, competitive value proposition and desired success.
Methods
Customer Research
Design Thinking
User Interviews
User Testing
Innovation Workshops
Co-Design Workshops
Employee Engagement Workshops
Service Safari
Outputs
Personas or Archetypes
Customer Journey Maps
Competitor Reviews
Empathy Maps
Business Model Canvas
Service Model Canvas
Employee Experience Blueprints
Business Innovation Principles
Product Design & Strategy
Designing digital solutions for products and services to improve their impact and interaction with the end user.
Methods
User Interviews
User Testing
Wireframes
Design Thinking
Creative Thinking
Product Capability Workshops
Experience Mapping & Flows
Prototyping
Co-Design Workshops
Outputs
User Experience Design / UX
User Interface Design / UI
App Design
Web Design
Design Library
Design Systems
Future State Journey Maps
Customer Insights
Research & Insights
Observing and listening carefully to users and how they interact with products and services to design solutions.
Methods
Customer Research
Design Thinking
Market Research
Experience Mapping & Flows
Innovation Workshops
Co-Design Workshops
Employee Engagement Workshops
Service Safari
Outputs
Personas or Archetypes
Competitor Reviews
Customer Journey Maps
Future State Journey Maps
Touchpoint Maps
Customer Experience Blueprints
Experience Design Principles
Customer Insights
Creative Direction
Delivering creative concepts, strategies and visions surrounding products and services to enhance their impact.
Methods
Customer Research
Market Research
Creative Thinking
Design Thinking
Mood-boarding
Innovation Workshops
Brand Strategy
Experience Mapping
Brand Audits
Outputs
Personas or Archetypes
Competitor Reviews
Customer Journey Maps
Touchpoint Maps
Customer Experience Blueprints
Brand Experience Principles
Content Experience Strategy
Storyboards
Design & Creative Advisory
Guiding and supporting clients and partners with producing frameworks to establish design solutions and outcomes.
Methods
Design Thinking
Creative Thinking
Stakeholder Engagement
User Engagement
Customer Research
Market Research
Innovation Workshops
Service Safari
Design Synthesis
Outputs
Industry Case Study Insights
Stakeholder Insights
Customer Insights
Experience Mapping
Design Principles
Future State Insights
Sector Insights
Business Insights
Empathy Maps